1. Who we are

This website is operated by Xpert IT Systems Ltd, referred to in these Terms & Conditions as “Xpert IT Systems”, “XIS”, “we”, “us” or “our”.

XIS designs Artificial Intelligence Layers™ and intelligent operating systems. Our current activities include Business OS, the Revenue Recovery System, the XIS Specialist Network and the development of future robotics and cobot partnerships and delivery pathways.

You can contact us at [email protected].

2. Scope of these terms

These Terms & Conditions apply to your use of this website and to general enquiries, applications, eligibility consultations, pre-contract discussions and other interactions with XIS.

XIS services are primarily designed for businesses, professionals and commercial organisations. If you deal with us as a consumer, nothing in these terms removes or restricts any statutory consumer rights that cannot legally be excluded.

Paid services, pilots, network relationships and partnership arrangements will normally be governed by a separate proposal, invoice, order confirmation, statement of work, service agreement, pilot agreement, specialist agreement or other written terms.

If there is a conflict between these website terms and a separate written agreement, the separate written agreement will take priority for the relevant service or relationship.

By using this website, you agree to use it lawfully and responsibly. Using the website does not, by itself, create a client, specialist, employment, partnership, agency or other contractual relationship with XIS.

3. Use of this website

You must not use this website in a way that could damage, disable, overload, impair, interfere with or compromise the website, its systems, security, content or other users.

You must not attempt to gain unauthorised access to this website, connected systems, forms, booking tools, CRM systems, accounts, data, code, servers or infrastructure.

You must not introduce malware, harmful code, automated attacks or other material intended to disrupt, monitor or compromise the website or any connected system.

You must not scrape, reproduce, resell or commercially exploit website content, frameworks, designs, offers, language, templates, methods or materials without written permission.

4. Website content and general information

Website content is provided for general business information and commercial discussion. It is not legal, financial, tax, accounting, employment, regulatory, cybersecurity, data-protection or other professional advice specific to your circumstances.

References to opportunities, potential improvements, commercial models, future ventures or expected outcomes are not promises or guarantees.

You should obtain appropriate independent advice before making decisions that require regulated, legal, financial, tax, accounting, security or compliance expertise.

We aim to keep website information accurate and current, but do not guarantee that all content will always be complete, up to date, available or free from errors.

5. Enquiries, applications and consultations

You may submit an enquiry, complete an application or questionnaire, register an interest or book a consultation through this website.

Submitting information or booking a consultation does not create a contract, guarantee acceptance, reserve capacity or require either party to proceed.

Applications and Business OS eligibility consultations are free unless clearly stated otherwise. The Business OS pilot and any subsequent implementation or service are not free.

Specialist Network applications are also assessed individually. Applying does not guarantee admission to the network, verification, client work or any minimum volume of opportunities.

We may contact you using the details provided to respond, confirm appointments, assess suitability, request further information and provide relevant follow-up.

We reserve the right to decline or discontinue an enquiry, application, consultation, project, partnership discussion or service request where we consider it unsuitable or outside our capability, capacity, commercial requirements or risk tolerance.

6. Our services and standard of delivery

XIS services may include business diagnosis, Knowledge Architecture, Operating Logic design, Artificial Intelligence Layer™ architecture, Business OS implementation, Revenue Recovery, systems integration, evidence development, managed specialist delivery and related consultancy or support.

The precise scope, deliverables, assumptions, dependencies, access requirements, timescales, pricing, support level, acceptance process and responsibilities will be confirmed separately in writing.

XIS will use reasonable care and skill when providing contracted services. Delivery dates and outcomes remain subject to the agreed scope, client cooperation, third-party platforms, data quality, specialist availability and other stated dependencies.

Unless specifically agreed in writing, services do not include legal advice, regulated financial advice, tax advice, accounting advice, employment advice, formal cybersecurity certification, guaranteed regulatory approval or guaranteed business results.

7. Business OS and the 12-month pilot

Business OS is the XIS flagship proposition. It is designed to create a connected intelligence architecture around how a participating business operates.

Business OS may connect business knowledge, memory, context, customer relationships, workflows, responsibilities, evidence, decisions and Operating Logic through an evolving Artificial Intelligence Layer™.

Business OS is not an instant software installation or a guarantee that every business system will be connected immediately. Delivery begins with agreed priorities and progresses according to the approved scope and evidence.

The pilot runs for 12 months unless the signed pilot terms state otherwise. Pilot pricing is preferential but privately scoped around the selected business, priorities and implementation requirements.

Applying, booking an eligibility consultation or discussing a category does not reserve a category, territory or pilot position. Selection is not guaranteed.

Any local category exclusivity begins only after the category and territory have been confirmed in writing, the pilot terms have been signed and the required initial payment has cleared.

Unless otherwise agreed in writing, exclusivity applies only to the narrowly defined category and territory confirmed by XIS and only during the active pilot.

Pilot participants must engage with the process, provide accurate information, use agreed systems, participate in reviews, provide structured feedback and cooperate with agreed evidence activity. Case-study or public evidence permissions will be addressed separately where appropriate.

8. Revenue Recovery System

The Revenue Recovery System is designed to help businesses identify and reduce revenue leakage associated with missed enquiries, inconsistent response, weak follow-up, fragmented information and unworked opportunities.

The Revenue Recovery System may be offered as a standalone implementation or as a practical first route into Business OS.

Scope may include business diagnosis, enquiry capture, communication workflows, lead organisation, follow-up processes, reporting, integrations and related operating procedures.

XIS does not guarantee that every missed enquiry or opportunity will be recovered or that a system will generate a particular amount of revenue, appointments, conversions or return on investment.

Results depend on factors including enquiry volume, data quality, customer demand, the client’s offer, pricing, response behaviour, sales performance, team participation, platform performance and consistent use of the system.

9. XIS Specialist Network

The XIS Specialist Network is a private, XIS-managed delivery network used to support selected client requirements.

XIS may define a requirement, assess available capability, select an appropriate specialist and coordinate or oversee delivery. The exact responsibilities of XIS, the client and any specialist will be confirmed for the relevant engagement.

Network specialists may be independent professionals or separate specialist companies. Unless agreed otherwise, they are not employees, partners or general agents of XIS and do not have authority to bind XIS.

XIS may use specialists, suppliers or subcontractors to perform parts of an engagement where this is appropriate to the agreed requirement. Relevant confidentiality, data-protection, security, quality and contractual arrangements will be applied according to the nature of the work.

Admission to the Specialist Network does not guarantee work, exclusivity, employment, retained status, minimum fees or a minimum number of opportunities.

XIS may decline, suspend or remove a specialist from consideration or participation where verification, availability, conduct, quality, communication, evidence, insurance, commercial fit or client requirements are not satisfied.

10. Future robotics and cobot venture

Website information concerning robotics, cobots, manufacturers, reseller relationships, distribution, physical systems or related partnerships describes a future direction being explored by XIS.

Unless clearly confirmed in a separate written agreement, the website does not represent that XIS is currently an authorised manufacturer, reseller, distributor or representative of any particular robotics or cobot brand.

References to possible products, orders, supply relationships, deployment pathways, geographic coverage or manufacturer capability do not guarantee availability, pricing, suitability, delivery, representation rights or future commercial terms.

Any future sale, supply, referral, consultancy, reseller, manufacturer or deployment arrangement will require separate due diligence, product information and contractual terms.

11. Scoping, implementation and change control

XIS work is scoped around the business requirement, desired outcome, data, existing systems, integrations, risk, users, priorities, delivery resources and commercial objective.

We may require diagnosis, discovery, knowledge harvesting, process mapping, access review, testing, user acceptance, training, evidence capture and phased improvement before or during implementation.

A scope, price or timeline may need to change if requirements change, information or access is delayed, third-party platforms behave differently than expected, data quality is insufficient, a dependency fails or additional complexity is discovered.

Work outside the agreed scope may require a revised proposal, additional fee, extended timescale or separate written agreement.

12. Quotes, pricing and payments

Website pricing, commercial examples and indicative packages are for general guidance unless clearly stated to be a binding offer.

Final pricing will normally be confirmed through a proposal, invoice, order confirmation, statement of work or other written agreement.

Unless stated otherwise, quoted prices exclude VAT and other applicable taxes, usage charges and third-party costs.

Additional costs may include third-party subscriptions, AI usage, SMS, telephone, email, advertising, hosting, domains, payment processing, specialist services, travel, hardware or other external requirements.

Payment may be required upfront, by deposit, in stages, monthly, on completion or according to another agreed billing arrangement.

Work may not begin, capacity may not be reserved and pilot exclusivity will not commence until the required initial payment has cleared.

Late or failed payment may result in delayed work, suspended delivery, restricted access, withheld deliverables or recovery action. XIS may claim statutory interest, compensation and reasonable recovery costs where available under applicable law and the agreed terms.

13. Cancellations, delays and changes

Cancellation rights, notice periods, refunds, minimum terms, renewal arrangements, suspension rights and project-pause provisions will be confirmed for each paid service or engagement.

Unless a separate written agreement states otherwise, booking a consultation does not reserve implementation capacity.

If you delay providing information, access, approvals, content, feedback, decisions or payment, delivery dates may be extended and resources may need to be rescheduled.

If a delay materially changes the scope, cost or availability of delivery, XIS may issue a revised timeline, fee or proposal.

14. Client responsibilities

Clients must provide accurate, complete and timely information, access, approvals, decisions and cooperation reasonably required for delivery.

Clients are responsible for ensuring that the data, content, instructions, customer lists, account access, system permissions, branding and other materials they provide are lawful, accurate, properly authorised and suitable for the agreed purpose.

Clients must review and approve material workflows, customer-facing communications, permissions, integrations, AI-assisted outputs and business processes before operational reliance where review is reasonably required.

Clients remain responsible for their own products, services, pricing, offers, marketing claims, customer handling, sales activity, employee decisions, regulated activity and legal compliance.

Where an agreed outcome depends on client adoption, staff participation, accurate data, timely feedback or consistent system use, failure to meet those responsibilities may affect delivery and results.

15. Third-party tools and platforms

XIS services may use third-party CRM, AI, automation, calendar, communication, email, telephone, SMS, payment, analytics, website, hosting, storage, accounting, reporting and project-management platforms.

Third-party platforms have their own terms, pricing, functionality, usage limits, data practices, support arrangements and availability.

XIS is not responsible for outages, price changes, policy changes, account restrictions, external security incidents, feature removal, deliverability issues, model changes, integration failures or service interruptions caused by third-party providers, except to the extent responsibility cannot lawfully be excluded.

Clients may need to maintain active subscriptions, payment methods, permissions, licences and accounts for systems to continue operating.

If a third-party change materially affects an agreed solution, XIS may propose an alternative, revised scope, additional work or migration at an additional cost.

16. Artificial Intelligence Layers™ and AI outputs

Artificial Intelligence Layers™, AI models and automation systems can support knowledge retrieval, analysis, communication, decisions and workflows, but they may produce incomplete, inaccurate, outdated, biased, unsuitable or unexpected outputs.

AI-assisted outputs should be reviewed by an appropriately informed person before being relied upon for important decisions or used in legal, financial, medical, employment, safety, security, regulatory or other high-impact contexts.

XIS may design, configure, test and support AI-assisted systems, but clients remain responsible for approving their intended use, authorised users, data, governance, controls and operational decisions.

Unless explicitly guaranteed in a written agreement, XIS does not warrant that an Artificial Intelligence Layer™, AI model, integration or automated workflow will be uninterrupted, error-free, completely autonomous or suitable for every situation.

AI models, interfaces and third-party tools may change over time. XIS may recommend maintenance, review, retraining, reconfiguration, migration or additional controls where necessary.

17. Data protection, marketing and compliance

We handle personal information in accordance with our Privacy Policy.

Where XIS acts as a processor, the relevant client remains responsible for identifying its lawful basis, privacy information, permissions, retention rules, data quality standards and instructions.

Clients are responsible for ensuring that their use of CRM, communications, AI-assisted processing, marketing and customer data complies with applicable data-protection, electronic-marketing, consumer, employment, advertising and sector-specific requirements.

XIS may provide operational observations or implementation support, but does not provide legal advice or accept the client’s compliance responsibilities unless specifically agreed in writing and legally permissible.

18. Results, evidence and case studies

XIS aims to create measurable improvement, stronger Operating Logic, better use of knowledge and more effective systems. However, specific commercial or operational results are not guaranteed.

Outcomes may depend on market conditions, customer demand, the client’s offer, pricing, reputation, sales capability, response behaviour, staff participation, data quality, advertising, implementation scope, third-party performance and consistent use.

Reports, projections, diagnostic findings and recommendations are based on the information and evidence reasonably available at the time. They may need to change when new information becomes available.

Clients and pilot participants may be asked to cooperate with agreed evidence collection, performance reviews and structured feedback.

XIS will not publicly identify a client, publish a testimonial or disclose confidential case-study information without the relevant permission or other lawful basis.

19. Intellectual property

XIS owns or licenses its pre-existing and independently developed intellectual property, including website content, branding, Artificial Intelligence Layer™ architecture, Business OS methodology, Knowledge Architecture frameworks, Operating Logic methods, Evidence Engine structures, prompts, templates, processes, designs, software, implementation methods and know-how.

Unless otherwise agreed, XIS background intellectual property remains the property of XIS even where it is used to create a client-specific solution or deliverable.

Clients retain ownership of their pre-existing business information, branding, content, data and materials.

Ownership or permitted use of client-specific deliverables, configurations, documents, knowledge assets, software, workflows and other outputs will be set out in the relevant written agreement.

You must not copy, reproduce, distribute, reverse engineer, resell, license, publish, adapt or commercially exploit XIS intellectual property without written permission or an applicable licence.

20. Client materials, data and system access

You retain ownership of materials, data, branding, content and information you provide, subject to the limited rights required for XIS and authorised delivery partners to perform the agreed services.

By providing materials, access or instructions, you confirm that you have the right and authority to provide them and to permit their use for the agreed purpose.

You remain responsible for maintaining appropriate account ownership, administrator access, passwords, permissions, backups and internal security for systems you own or control.

Access provided to XIS or an authorised specialist should be limited to what is reasonably necessary and may be removed when no longer required.

21. Confidentiality

XIS may receive confidential commercial, technical, operational or personal information during consultations, diagnosis, knowledge harvesting, applications, onboarding, implementation and support.

XIS will take reasonable steps to protect confidential information and use it only for legitimate business, assessment and delivery purposes.

Confidential information may be disclosed where authorised, required by law, reasonably necessary for agreed delivery or shared with advisers, service providers or selected specialists subject to appropriate obligations.

Information that is already public, independently developed, lawfully received from another source or required to be disclosed by law may not be treated as confidential.

Additional confidentiality and non-disclosure obligations may be agreed separately in writing.

22. Website availability and external links

We do not guarantee that this website will always be available, uninterrupted, secure, compatible or free from errors.

We may update, suspend, restrict, replace or remove website content or functionality at any time.

The website may contain links to third-party websites or platforms. Links are provided for convenience and do not necessarily represent endorsement. XIS is not responsible for third-party content, availability, security, terms or privacy practices.

23. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms limits any statutory consumer rights that cannot legally be excluded.

To the fullest extent permitted by law, XIS will not be liable for indirect or consequential loss arising solely from use of this website, inability to use the website, reliance on general website information or third-party websites and platforms.

Website content should not be relied upon as a substitute for a separately scoped professional engagement.

Liability relating to paid services, projects, pilots, specialist delivery or commercial partnerships will be governed by the relevant separate written agreement.

24. Events outside reasonable control and changes

XIS will not be responsible for delay or failure caused by events outside its reasonable control, including internet or power outages, third-party failures, cyber incidents, supplier disruption, illness, labour disputes, government action, legal restrictions, natural events or other circumstances beyond reasonable control.

We may update these Terms & Conditions to reflect changes to XIS, our services, systems, commercial model, suppliers or legal obligations.

Updated terms will be posted on this page with a revised “last updated” date. Material changes to an existing paid engagement will not automatically replace separately agreed contractual terms unless the relevant agreement permits that change.

25. Governing law and contact

These website terms are governed by the laws of England and Wales, unless applicable law or a separate written agreement requires otherwise.

The courts of England and Wales will have jurisdiction over disputes relating to these website terms, subject to any mandatory rights or jurisdiction that cannot legally be excluded.

If you have questions about these Terms & Conditions, contact Xpert IT Systems Ltd at [email protected].