1. Who we are

This website is operated by Xpert IT Store Ltd trading as Xpert IT Systems.

Xpert IT Systems provides AI, automation, CRM, lead management and business growth consultancy services for UK businesses.

You can contact us at: [email protected].

2. Use of this website

By using this website, you agree to use it lawfully and responsibly. You must not use this website in a way that could damage, disable, overload, impair or interfere with the website, its systems, or other users.

The content on this website is provided for general business information only. It should not be treated as legal, financial, tax, accounting or professional advice specific to your circumstances.

3. Consultations and enquiries

You may submit an enquiry, complete a form, answer a questionnaire or book a consultation through this website.

Submitting an enquiry or booking a consultation does not create a client relationship, contract or obligation for either party unless a separate agreement, proposal, order confirmation or written arrangement is accepted.

We may contact you using the details you provide to respond to your enquiry, discuss your business needs, confirm appointments, send reminders or provide relevant service information.

4. Our services

Xpert IT Systems may provide services including AI audits, automation planning, CRM setup, missed call recovery systems, lead management systems, workflow automation, marketing support, AI chatbot or agent setup, and related consultancy.

The exact scope, deliverables, timescales, pricing and responsibilities for any paid service should be confirmed separately in writing before work begins.

5. Quotes, proposals and pricing

Any prices, offers or examples shown on this website are for general guidance unless clearly stated otherwise.

All prices are plus VAT unless stated otherwise.

Quotes and proposals may be subject to change if the scope of work changes, if additional requirements are identified, or if third-party platform costs, advertising costs, SMS/voice usage, subscription fees or other external costs apply.

6. Payments

Payment terms for paid services will be confirmed separately before work begins. Depending on the service, payment may be required upfront, in stages, on completion, monthly, or through another agreed billing arrangement.

Where recurring services are provided, monthly charges may continue until cancelled in line with the agreed service terms.

7. Client responsibilities

To deliver services properly, clients may need to provide accurate information, access to systems, business details, branding, calendar availability, message wording, phone numbers, email accounts, CRM access, website access, payment details or other materials.

Delays in providing required information, access or approvals may delay delivery timescales.

Clients are responsible for ensuring that information they provide is accurate, lawful and suitable for use in their business.

8. Third-party tools and platforms

Our services may involve third-party tools and platforms such as CRM systems, automation platforms, calendar tools, email providers, SMS or phone services, payment providers, analytics tools, website platforms, AI tools and advertising platforms.

Third-party platforms may have their own terms, pricing, limitations, availability, usage policies and data handling practices. We are not responsible for outages, changes, price increases, restrictions or failures caused by third-party providers.

9. Results and performance

We aim to provide practical systems that help businesses improve response times, follow-up, organisation, automation and lead handling.

However, we cannot guarantee specific results, revenue increases, enquiry volumes, bookings, sales, rankings, advertising performance or business outcomes. Results may depend on your market, offer, pricing, reputation, team, sales process, speed of response, advertising spend and other external factors.

10. Intellectual property

Unless otherwise agreed in writing, all website content, branding, designs, copy, frameworks, processes, templates, strategy materials and other materials created by Xpert IT Systems remain the intellectual property of Xpert IT Systems or its licensors.

You must not copy, reproduce, distribute, resell or commercially exploit content from this website without written permission.

11. Website availability

We aim to keep this website available and working properly, but we do not guarantee that it will always be available, uninterrupted, secure or error-free.

We may update, change, suspend or remove parts of the website at any time.

12. Limitation of liability

To the fullest extent permitted by law, Xpert IT Systems will not be liable for indirect, incidental, special or consequential losses arising from use of this website or reliance on its content.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

13. Privacy

We handle personal information in line with our Privacy Policy. You can view it here: Privacy Policy.

14. Changes to these terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “last updated” date.

15. Contact

If you have any questions about these Terms & Conditions, contact Xpert IT Systems at: [email protected].